General Terms & Conditions

 

  • All price lists are ex vat
  • All orders are executed on PAYMENT ON ORDER bases
  • All Purchases are made under DGS Clothing Terms and conditions of Business.
  • Unless alternative arrangements are made, unbranded orders are available for collection within 7 working days, (this allows for factory/warehouse job picking, double checking, clearance & dispatch to our collection centre in Randburg). you will be notified when order is ready for collection
  • All orders are collected from our Dispatch centre in Randburg.
  • All prices do not include branding (printing or embroidery) unless otherwise stated in the quotation.
  • The minimum order quantity is twenty (20) Items, excluding caps. This may be a combination of assorted garments.
  • Minimum order quantity for caps in 30.
  • All deliveries to the purchaser are to the cost of the buyer.
  • Garments are not guaranteed to be supplied with pockets
  • All pre production samples for customer made garments should be paid for on order, prices vary with design. Custom made sample are charged at price plus 50%.

 

Ex-Stock

 

  • All samples(less than minimum order of 20) are sold at price plus 30%. If pockets are cut or garments altered for any order, the customer is liable for payment of the garment and labour costs.
  •  
  • Items Under R200.00 ex VAT: These items need to be purchased and may not be returned for credit
  • Items over R500.00 ex VAT: Can be returned within 5 working days.  A credit note will be created and credited to your account for future use, providing that samples are returned in original condition (including packaging). It may take up to a week to carefully check samples that are returned – once we are satisfied that samples are fit for resale we will issue the credit note. Damage to any part of samples or packaging will result in samples not being accepted for return.    
  • Importantly, when returning samples, the original invoice relevant to the samples needs to accompany the return before a credit note will be issued and a refund effected.

 

 

Catalogue Pricing:

 

  • Ex-stock catalogues are available for purchase for R100.00 I ex VAT.
  • Postage is charged at R37 rands per catalogue  ex VAT

 

Branding Terms and Conditions:

       
• Branding will only commence once full payment for stock and branding has been received and artwork has been approved.

• If cheques are deposited into our bank account branding will only commence once payment is cleared funds in our bank.

• For customers on account: no cancellation of orders will be accepted once final approval of artwork has been received.

• Unfortunately faxes etc can and do sometimes go missing. Please confirm that proof of payment has been received by your account consultant. DSG Clothing cannot take responsibility for missed deadlines if payment has not been confirmed with your account consultant.

• Delivery dates are quoted from the day after artwork approval and receipt of payment - whichever is later.

                                                                                                                                                                                                                                                                                                                                                  Cancellations:                                                                                                                                                                                                                                                                                                                                                                                                      

  • Written orders (faxed or by email) constitute a binding contract and are legally enforceable.
  • No returns are accepted with print or embroidery on.
  • Once an order for products has been emailed or faxed, or any contract has been signed and is in effect, any cancellations will be subject to a 20% handling and admin fee. 
  • Once an order for Special Import products (under R5000 ex VAT) has been faxed or emailed no cancellations will be accepted for any reason. We place orders with our suppliers upon receipt of your orders and they do not accept cancellations from us. For Special Import or custom made garments/orders of over R5000, where a 50% deposit is required, no cancellations will be accepted once the deposit has been received.

 

  • Ex-stock orders needing to be returned after stock has been collected may be returned, at the sole discretion of management, within 48 hours of collection, subject to a 25% handling and admin fee and only a credit may be passed to your account. Special Import orders or custom made garments will not be accepted for return. Please do not return orders without prior written consent from DSG Clothing Management. Orders returned without accompanying written consent will not be accepted by our returns department.

 

  • Unless alternative arrangements are made, unbranded orders are available for collection within 10 working days, you will be notified when order is ready for collection
  • Orders that have been branded and remain uncollected for 30 days will be given to charity.                                                                                                                                                                                                                                                         

                                                                                                                                                                         

Shortages & Damages

 

  • Once stock has been collected / delivered from / by DSG Clothing we have no control over it. As such we will not be held responsible for any damages or shortages not reported within 12 hours.
  • In the case of stock being sent by courier to regions outside of JHB (i.e. Durban, CT etc) clients have 24 hours from time of collection by courier, to report missing or damaged items. No claims will be entertained thereafter.                                   

 

Payment:                                                                                                                                                                                                                                                                                                                                                                                                               

  • We unfortunately do not accept cheques.          

                                                                                                                           

  • In the case of cheques deposited into our bank account, stock shall not be released until the funds have been cleared

      

  • We encourage EFT's. Stock will only be released once proof of payment has been received and is cleared funds in our bank.           

 

  • For orders that require branding, we will only commence branding once stock and branding has been paid for in full. Please contact your Account Consultant to confirm that they have received your proof of payment, once payment has been made. DSG Clothing cannot be responsible for missed deadlines if you have not confirmed that payment has been received.     

                                                                                                                                                                         

 

 

Orders collected by courier   

 

Please do not send your couriers to collect orders until you have received an email, Fax, Call or Sms notification that your order is ready fro collection. Once the notification is received this is your indication that your order has been pulled, checked and packed and is ready for collection.         

Please ensure that your courier knows who he is collecting for and how many orders he is collecting for you. All relevant invoice numbers must appear on the collection form.  It is your responsibility to ensure that your courier company is aware of the above .DSG Clothing will not be responsible for couriers leaving without all orders

Under no circumstances will stock be released to couriers until payment is received. Please do not send your courier to collect if you have not effected payment and provided proof thereof to DSG Clothing, and confirmed that we have received the proof of payment.                                                                                                 

                                                                                                                                              
Thank you for using DSG Clothing. We are constantly striving to improve our service levels as well as our offering to you.